We deliver diverse customer satisfaction and loyalty measurement tools, customized to meet your needs.
In order to maximize the impact of customer satisfaction research, you need a partner who can identify the link between customer satisfaction and customer loyalty. DRC develops innovative research tools to make such connections. In partnership with automotive manufacturers, we implemented a tool that helps automotive manufacturers to connect with their customers.
We understand the multiple levels of stakeholders who require access to your data. DRC’s online reporting tool provides customized access for all of those levels. Our platform allows individual dealers to receive reports on their performance, while also providing overall reporting at the manufacturer level.
DRC engages diverse sample groups to obtain a complete picture of customer satisfaction. We approach each project with the flexibility required to meet individual customer needs.
Customer satisfaction surveys often ask respondents about a specific product or service experience. DRC is able to print individualized information on each survey to identify the recipient and the product or service in question.