Customer Trust in the Automotive Industry
While it may seem logical that satisfied customers would naturally be loyal, practical experience reveals that this isn't always the reality. At DRC Automotive, we've identified what we believe to be the crucial element: Trust. We invite you to explore our research article delving into this phenomenon for a deeper understanding.
Your employees are the most important difference-makers in a customer’s automotive journey. Learn what motivates your staff to perform at their best, and help them make the most of every opportunity to connect with customers and increase sales.
Data Analytics and Reporting
DRC’s advanced data analytics and reporting platform allows you to explore your data, create dashboards, drill into results, and share insights with your team—helping you understand what happened, why it happened, and what may happen next.
Our forward-thinking mobile app provides quick and easy access to customer feedback, so sales and service staff can receive alerts and stay informed on updates wherever they are.